Service

Kirk Office Equipment is the premier service and solution provider for total office solutions in the Cayman Islands. Our service team are dedicated trained professionals whose goal is to help your business succeed. We offer a diverse range of business services to improve the way large and small enterprises operate. Our integrated use of the latest equipment and technology, tailored software, and business process changes have made Kirk Office Equipment an industry leader. We value the opportunity to help your business innovate and stay competitive in any marketplace.

ServiceCentre-TEAM

Above: (L-R): Stephen Watler – Senior Technician, Raul Whittaker – Technician, Amy Kilfillen – Total Customer Care Representative, Argelia Hydes – Service Dispatcher/Coordinator, Donovan Brummer – Business Development Manager, Document Solutions, Natalee Dyke – Administrative Assistant, Document Solutions, John Wood – Senior Technician, Rick Morris – Service Manager, Michael Weatherford – Technician, Paul Laidlaw – Senior Technician, Denecia Anderson – Service Dispatcher/Coordinator

At Kirk Office, we know the importance of having a system that works each and every time. That’s why we offer contracts to our customers with a guaranteed response of 4hrs or less and a loaner machine if repairs cannot be completed within 48hrs (if requested by the client).

Our enterprise-level services include:

• Site visits pre-installation to determine suitability of electrical environment and
..manufacturer-specified physical conditions
• Set-up and installation of equipment
• Equipment testing in actual operating environment
• User training on supported applications
• Servicing of equipment
• Hardware maintenance contracts
• Standby services
• Time and material repairs delivery
• Equipment upgrades and enhancements, and refurbishment
• Pickup and delivery.

Solutions

As Cayman’s local dealer of industry-leading equipment brands, our diagnostics, repairs and warranty claims service includes:

• Document solutions – primarily Ricoh (Cayman’s leading brand), HP and Fujitsu.
• PC maintenance & repair (primarily HP, Lenovo and other leading brands).
• We also provide diagnostics for brands not sold in our store. Call 623.4740 to enquire about your favourite brand.
• Mailing machines and inserters – Pitney Bowes – diagnostics and repairs
• Shredders – Intimus and Martin Yale – diagnostics and repairs
• Money Counters – Delarue (and other models – please enquire) – service and repairs

Other specialty services include:

• Special orders for parts.
• Tablet diagnostics and repairs.

The majority of services are provided to our valued enterprise clients as well as walk-in customers.

For more information, please contact us at 623.4740 to discuss your needs.

Thank you for choosing Kirk Office!